Or negative, with all the depressive, disruptive, faithless, and sad emotions. Positive energy will create good vibes, innovative ideas, optimistic approaches, good results, and productivity. In the book Social Intelligence, Daniel Goleman suggests that “a mood can spread through a group with great rapidity.” Therefore, it depends on both assistants, personal and executive, to choose what type of energy they wish to create at work. “people's emotions are rarely put into words, far more often they are expressed through other cues. The key to intuiting another's feelings is in the ability to read nonverbal channels, tone of voice, gesture, facial expression, and the like. This is the most powerful form of listening, empathy, hearing the felling's behind what is being said.” It means to show strength in any strategic and challenging moment that may occur, as Daniel Goleman said, " bluntly confronting someone with an uncomfortable but consequential truth they've been avoiding."īecause the Personal Assistant and Executive Assistant work directly with executives, and they have a stressful life, it's essential to see beyond words. Is Emotional Intelligence the most important interpersonal skill for PA and EA?ĭavid Goleman's book, Emotional intelligence presents that emotional intelligence accounts for 80 percent of career success.īeing emotionally intelligent, for a personal assistant or executive assistant, doesn't mean to be polite and friendly to people. This knowledge will allow the EA to support the executive in their daily decision-making about the organization, individual departments, and other services. Thus, an EA will have more specialized knowledge of the activity sector of the company. The Personal Assistant can work in a private sector, political sector, in media, public, or sports. Executive assistant, however, has a role that focuses more on the general business environment. They also play the role of the person who gets things done, like travel organizing, arranging accommodation, managing invoices, planning the calendar meetings. The main task of a personal assistant and an executive assistant is to support the company´s administration a role often called “gatekeeping.” This label barely covers the description of the full job task. These skills are crucial on the way to become a great PA and an EA. So, what are the differences between a Personal Assistant (PA) and an Executive Assistant (EA)? Do their skills define which category they belong to? Personalities from the political world, in show-business, or top performers from the sports industry, they all depend on the services of their personal or executive assistant. 12 Skills You Should Acquire in 2021 as an Executive Assistant
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